1. What are the practice opening hours?
8am-6pm Monday, Wednesday and Friday, 8am – 7.45pm on Tuesday and Thursday and 9am-1pm on Saturdays for Physiotherapy.
2. How soon can I be seen for treatment?
We can usually offer an appointment within 24 working hours and often same day appointments are regularly available. We also run a cancellation list which will notify us to call if an appointment becomes available.
3. How long are the appointments?
Your initial appointment is up to an hour long and will include assessment, treatment, advice and a tailored exercise programme. Subsequent treatments are 30 mins in duration.
4. Do I need a doctor’s referral to have treatment?
You will only require a doctors referral if you have medical insurance and your policy requires it.
5. Can I claim on my medical insurance? and are you registered with my medical insurance company?
Not all policies cover Physiotherapy so this will need to be checked prior to treatment. If your policy does cover Physiotherapy there may be an excess that needs to be paid by yourselves prior to claiming treatment costs from the insurance company, this will all be discussed with you as required on completion of treatment. We are registered with all the main insurance companies.
6. What are your payment terms?
Payment is required following completion of each treatment session unless we have direct settlement with your insurance company. Payment can be made by card, cash or cheque.
7. How many treatments will I need?
Every patient and condition is different and it is therefore impossible to state exactly how many treatments will be required. Your Physiotherapist will assess you and outline a treatment plan, which will be monitored and explained during your treatments.
8. Do you have parking at the practice?
We have free parking at the front of the practice.
If you have any further questions please do not hesitate to contact us or call: 01202 296969